The Role of Child Helplines in Emergencies 

How can we best protect children in times of emergency? This practical guide is intended as a resource for our members. Its aim is to provide practical and useful tools to enhance preparedness for child helplines in times of emergency. The guide offers good practices on preparedness and development of a contingency plan and also […]

Counselling Practice Guide

How can we provide good quality counselling to children? This guide is intended as a resource for the Child Helpline International’s membership, and has been written specifically to assist organisations already operating, or planning to open, a child helpline. Several of the ideas reflected in the material are the culmination of many years of experience, […]

Violence Against Children: 2010 Global Data

Five years after the United Nations Study on Violence Against Children made its recommendations on combating this scourge in all its forms, millions of children around the world still face violence on a daily basis. In this report, our child helplines worldwide share their crucial experience in dealing with abused children as well as their […]

Connecting to Children: 2010 Global Data

Welcome to the ninth edition of Connecting to Children, Child Helpline International’s annual publication of data from its member child helplines around the world. This edition contains data about contacts made in 2010 with member child helplines in Africa, the Americas and the Caribbean, Asia Pacific, Europe and the Middle East and North Africa. Check […]

Bullying and Cyberbullying: Ten Years of Stories

Bullying is a phenomenon that occurs in every country and in many forms, and increasingly, online. As more young people are using social media, cyberbullying too has become a significant vehicle for abuse and violence. In this paper, we outline why, where and how bullying happens globally, using data from children. An important foundation towards finding solutions […]

Voices of Children of the European Union: 2003 – 2012 Data

Between 2003 and 2012, child helplines in the European Union received an average of 478 calls every day. In this publication, you can find country-by-country analysis of the data we collected, including reasons for contact, methods of communication, and gender breakdown. We urge politicians, decision makers and partners to take this data to the heart of your […]

Violence Against Children: 2011 Global Data

Violence and abuse were the most common reasons for children to contact a child helpline in 2011, as this data shows. We use data reports such as this one to make visible the problems children face. Check inside for a breakdown of the types of violence encountered and our recommendations on how child helplines can put an […]

Connecting to Children: 2011 Global Data

This publication is a comprehensive summary of the voices of children who need assistance, care and protection. Children trust child helplines and voluntarily contact them to share their concerns and to get help. Why do they call? How to they contact us? What can we do for them? The answers to these questions and more […]

Violence Against Children: 2012-2013 Global Data

Every five minutes, a child dies as a result of violence. In 2012 and 2013, we received 31 million contacts worldwide, with violence as the reason behind 29% of them. We tell the world what those children told us, in this data report which offers detailed statistics on forms of violence and regional variations – the first […]


Great news for children in Malta! SOS Malta are now able to operate their online service around the clock. A Maltese NGO, SOS Malta, is now able to operate the online chat service on a 24/7 basis after receiving funding of over half a million euros from the Maltese Ministry for the Family and Social […]