What happens when you phone a child helpline?

Although we work together as a network, every child helpline is subtly different. It’s important that children have access to information in their own language and that the information presented speaks directly to them. Check out these videos about what to expect when calling a child helpline, each tailored to one of thirteen countries and […]

Talk about depression! Fundación Anar takes on the challenge

Fundación Anar, the Peruvian child helpline, is celebrating World Health Day by joining the World Health Organization campaign #hablemosdeledepresión. Children, young people and parents are encouraged to speak about their feelings and learn how to recognise early signs of depression.

GSMA – Child Helplines and Mobile Operators

This publication contains information, suggestions and case studies contributed by mobile operators and child helplines that have built up experience of working together over a number of years – in some cases relationships date back to the pre-mobile world of fixed telecoms, whilst in others, the helplines are relatively new and have worked with mobile […]

Media Collaboration Toolkit for Child Helplines

How can the media use child helplines to gain a full perspective on issues affecting children? How can helplines use the media to tell the story of their work? For this toolkit, five media partners, eleven child helplines and five youth representatives were consulted to create a guide on how this mutually beneficial relationship can […]

Understanding Young People’s Use of Technology

Speaking the language of technology gives greater credibility when dealing with internet safety concerns. While it can seem difficult to keep up with the ever-changing digital landscape, this document gives advice on how best to maintain an understanding of the pressures and motivations children feel online. Download

Child Helplines and Telecoms

A toolkit to assist your child helpline in advocating for a free of cost telephone number Organisations intending to achieve free of cost telephone numbers assigned to their child helpline services have to convincingly present their case to national governments, ministries and telecom providers. The objective of this toolkit is to share information, pointers and […]

Boredom, Suicide and Self-harm in High HDI Countries

In spite of generally good quality of life and opportunities, many children in high HDI countries feel lonely and depressed. In the top 9 countries (according to HDI ranking in 2010), suicide and self-harm are major reasons for children to contact us. Check inside this briefing paper for the statistics we’ve collected and our advice […]

Voices of Children: 2003 – 2013 Global Data

Only through collective action and commitment can we ensure a bright future for the next generation of children and young people across the globe. In this publication, we present the worldwide data from our helplines between 2003 and 2013 – including many of the reasons behind the 126 million contacts they answered. To fully understand […]

Characterisation and Impact of Child Helplines in the Americas and Caribbean Region

Using five helplines in five countries as case studies, we show evidence of the importance of having community mechanisms to ensure that child helplines interact with families and local support networks. We also show the weaknesses of the Child Protection Systems, to varying degrees, in each country. Check inside to see how we plan to […]

Fighting against Child Sexual Abuse

For this paper, we analysed and presented data from 16 child helplines in Africa at the 2012 International Conference in Africa on Child Sexual Abuse in Ghana. We and our partners use this data to support reform of child protection services. See inside for our recommendations on how we can put an end to sexual […]