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What happens when you phone a child helpline?

Although we work together as a network, every child helpline is subtly different. It’s important that children have access to information in their own language and that the information presented speaks directly to them. Check out these videos about what to expect when calling a child helpline, each tailored to one of thirteen countries and […]

Talk about depression! Fundación Anar takes on the challenge

Fundación Anar, the Peruvian child helpline, is celebrating World Health Day by joining the World Health Organization campaign #hablemosdeledepresión. Children, young people and parents are encouraged to speak about their feelings and learn how to recognise early signs of depression.

GSMA – Child Helplines and Mobile Operators

This publication contains information, suggestions and case studies contributed by mobile operators and child helplines that have built up experience of working together over a number of years – in some cases relationships date back to the pre-mobile world of fixed telecoms, whilst in others, the helplines are relatively new and have worked with mobile […]

Media Collaboration Toolkit for Child Helplines

How can the media use child helplines to gain a full perspective on issues affecting children? How can helplines use the media to tell the story of their work? For this toolkit, five media partners, eleven child helplines and five youth representatives were consulted to create a guide on how this mutually beneficial relationship can […]

Understanding Young People’s Use of Technology

Speaking the language of technology gives greater credibility when dealing with internet safety concerns. While it can seem difficult to keep up with the ever-changing digital landscape, this document gives advice on how best to maintain an understanding of the pressures and motivations children feel online. Download

Child Helplines and Telecoms

A toolkit to assist your child helpline in advocating for a free of cost telephone number Organisations intending to achieve free of cost telephone numbers assigned to their child helpline services have to convincingly present their case to national governments, ministries and telecom providers. The objective of this toolkit is to share information, pointers and […]

Characterisation and Impact of Child Helplines in the Americas and Caribbean Region

Using five helplines in five countries as case studies, we show evidence of the importance of having community mechanisms to ensure that child helplines interact with families and local support networks. We also show the weaknesses of the Child Protection Systems, to varying degrees, in each country. Check inside to see how we plan to […]

The Importance of Child Helplines for Child Protection in Europe

What makes a child protection system? What roles do child helplines play in child protection systems? In this publication, we examine four European case studies (Croatia, Denmark, France, and Poland) to answer these questions and uncover many challenges as well. Continue reading to see our recommendations for child helplines in the European region, and for […]

The inspirational work of Sauti 116 Uganda Child Helpline gets rewarded!

“The priority goal is to ensure that children are free from all kinds of abuse and able to realise and enjoy their right to protection.” says Rashid Javed, Country Director for Plan International Uganda. The Sauti helpline received a donation of USD 50,000 from Plan Uganda and the European Union. Valuable equipment needed for the […]

Let’s celebrate the launch of the 116 Helpline in Liberia

The 116-Helpline was inaugurated in November 2016 at a special ceremony held during the official launch of the 16-Days of Activism, a campaign initiated to stand up against all forms of violence against women and girls. A child helpline is a comprehensive, coordinated, interdisciplinary, accessible and sustainable multi-sectoral service and program that responds to children […]