France: e-Enfance
e-Enfance is a French child protection organisation dedicated to combating online harassment, cyberviolence, and digital abuse affecting children and adolescents. It operates the national hotline 3018, offering confidential support, advice, and intervention for young people, parents, and professionals facing issues such as cyberbullying, sextortion, exposure to harmful content, and online exploitation. They are recognized by […]
USA: National Runaway Safeline
1-800-RUNAWAY responds 24/7 to crisis contacts from youth and families through the hotline as well as digital contacts via live chat,live texting, crisis emails, and forum posts. NRS also provides educational and outreach materials available for download directly through the 1800runaway website. These include social media assets, a Let’s Talk: Runaway Prevention Curriculum, Flyers, and […]
Ghana: Ghana Internet Safety Foundation
If you are a child, young person or adult concerned about a child’s safety online in Ghana, you can contact the Ghana Internet Safety Foundation (GISF) at the details below. GISF is committed to – and conducts – Child Online Protection (COP) activities across Ghana. 267 +233 545 957 408 Services GISF offers: Phone Email […]
116 111 Turns 18: A Coming of Age for Europe’s Harmonized Child Helpline Number
On 29 October 2007, the European Commission reserved a special number for children across the continent: 116 111. From that moment on, children and young people in Europe had a simple, free-of-charge number they could dial to find help, support and someone who would listen. Over the years, 116 111 has grown into a lifeline […]
Announcing our New Executive Director!
We are excited to announce the appointment of Helen Mason as our permanent Executive Director, effective 1 October 2025. Helen has served as Interim Executive Director since April 2025, providing inspiring and effective leadership during a pivotal period for the organization. Her appointment follows a unanimous decision by our Supervisory Board, after consultation with the […]
Looking Back at IC 2025: Regional Spaces
Earlier this year, the 11th International Consultation of Child Helplines (IC 2025) brought together over 300 participants from around the globe in Livingstone, Zambia, for three days of learning, collaboration and shared commitment to children’s rights. Delegates explored themes such as online safety, mental health support, inclusive services, and the meaningful participation of children and […]
Annual Review / Annual Accounts 2024
Our Annual Review and Annual Accounts for the year 2024 are now available. A copy of the full Annual Accounts is available on request. Download PDF
Bangladesh: 13219 Helpline
Provided by the Cyber Teens Foundation, 13219 is a helpline service for young people that is run and operated by young people. Services 13219 offers: Phone Email Specialised service in missing children Operating Information 13219 provides service in: Bengali Opening hours are: Monday through Friday from Saturday and Sunday from Contact Details Website […]
Statement in Support of The Trevor Project
Child Helpline International stands in solidarity with its member, The Trevor Project, which focuses specifically on helping LGBTQ youth, in the face of the troubling official confirmation from the US administration that it will cut off funding to the organization. The loss of federal funding for these vital services threatens the lives and wellbeing of […]
The Livingstone Declaration
We, the members of the Child Helpline International network of child helplines, reaffirm our unwavering commitment to the rights and wellbeing of children and young people worldwide, on this occasion of the 11th International Consultation of Child Helplines in Livingstone, Zambia, June 2025. Guided by the United Nations Convention on the Rights of the Child, […]