Child Helpline International is committed to the protection of all children from “all forms of physical or mental violence, injury or abuse, neglect or negligent treatment, maltreatment or exploitation, including sexual violence,” as outlined in Article 19 of the UN Convention on the Rights of the Child (UNCRC). All Child Helpline International representatives have a duty of care and responsibility to keep all children who we come into direct or indirect contact with safe. All action taken to protect children will be in accordance with the best interests of the child as defined by Article 3 of the UNCRC.
The Child Safeguarding Policy of Child Helpline International is designed to protect children who come into contact with the organization and its partners from physical, emotional and sexual abuse, neglect as well as commercial and sexual exploitation. This policy enables us to prevent, identify, report and respond to child safeguarding concerns – and always ensure accountability and transparency.
Child Helpline International representatives must demonstrate the highest standards of behaviour and conduct towards children, both in their private and professional lives, 24 hours a day and 7 days a week.
Child Helpline International has a zero-tolerance approach to child abuse by any of our representatives.