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eLearning Platform: Frequently Asked Questions

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Child Helpline International’s eLearning platform is available as a resource for our members.

Keep reading for our Frequently Asked Questions (FAQs).

Go to elearning.childhelplineinternational.org and click on “Forgot password? Click here”. Fill in your details. 

You will receive an email from the platform with your login details and temporary password. Remember to check your junk box.

To apply for a log in, fill in this survey.

We register new users on a weekly basis, so it can take a few days before you can access the platform.

You will receive an email from the platform with your login details and temporary password. Remember to check your junk box.

Yes, each team member should have their own login.

We register new users on a weekly basis, so it can take a few days before you can access the platform.

However, sometimes technical issues happen. If so, you can email us at elearning@childhelplineinternational.org

Firstly, try opening the module in a different internet browser.

If this does not solve the problem, check that you have the latest version of your browser downloaded. This is needed to make sure the interactions in the course work properly.

Be aware that the platform or the courses currently do not work on smartphones.

If none of this works, send an email to elearning@childhelplineinternational.org and we will take a look. 

If none of the above answers your questions, you can email us at elearning@childhelplineinternational.org

We’re here to help!