France: e-Enfance

e-Enfance is a French child protection organisation dedicated to combating online harassment, cyberviolence, and digital abuse affecting children and adolescents. It operates the national hotline 3018, offering confidential support, advice, and intervention for young people, parents, and professionals facing issues such as cyberbullying, sextortion, exposure to harmful content, and online exploitation.

They are recognized by French authorities as the national reference point for cyberharassment affecting minors.

Services

e-Enfance offers:

  • Phone
  • Live chat support
  • Mobile app
  • Reporting and takedown support
  • Advice and guidance
  • Prevention and awareness programmes

Operating Information

e-Enfance provides service in:

  • French

 

Opening hours are:

  • 7 days a week
  • 9:00 – 23:00