Updated: 24 January 2022
Using this site following the posting of changes to these terms shall constitute your acceptance of the revised terms.
Child Helpline International may terminate, change, suspend or discontinue any aspect of this site, including the availability of any features of the site, at any time. Child Helpline International may also impose limits on certain features and services or restrict your access to parts of or the entire site without notice or liability.
www.childhelpineinternational.org is protected by applicable law. The contents of this website, including, but not limited to, text, names, data, compilations, graphics, logos, buttons, icons, images, audio, video, code, publications, methods, techniques, models, and software (the “Contents”), are the property of Child Helpline International and are protected by the patent, copyright, trademark and trade secret laws of the European Union, United States and/or other territories.
Without written permission from Child Helpline International you may not copy, store (either in hardcopy or in electronic format), transmit, transfer, perform, broadcast, publish, reproduce, create a derivative work from, display, distribute, sell, offer for sale, license, rent, lease, frame, deep link to, or otherwise use the Contents in any manner inconsistent with the rights of Child Helpline International. You are also not entitled to alter the content in any way.
The contents of this website (including all website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software and all other material ) are copyright of Child Helpline International or its content and technology providers except insofar as individually stated on particular material or items.
You may view the site and download any part(s) of it to a personal computer for personal viewing for private purposes only but you are not permitted without our permission (a) to store it or any part of it other than for the purposes set out in this paragraph; (b) print out copies except for your own viewing for private purposes or for the purposes of your business (other than re-publishing such material for commercial purposes); or (c) reproduce, copy or transmit it (or any part of it) in any other way for any purpose or in any other medium.
The Contents are provided to you on an ‘as is’, ‘as available’ basis. Child Helpline International, its officers, directors, employees and agents make no representations or warranties with respect to the contents. Child Helpline International, to the fullest extent permitted by applicable law, hereby disclaims all warranties of any kind, express or implied, including, but not limited to, representations and warranties regarding accuracy, timeliness, completeness, non-infringement, merchantability or fitness for any particular purpose. Child Helpline International assumes no responsibility for the consequences of any errors or omissions in the contents. In no event shall Child Helpline International be liable to you for any claim arising out of or relating to your use of this site or any Content.
Child Helpline International does not monitor, make any representation with respect to or assume any liability for any third-party sites, including, without limitation, any products or services that are advertised or made available for purchase through such sites. Further, users must take their own precautions to ensure what is selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Improper Use would include: you are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.
Child Helpline International will not be held liable for direct or indirect damages resulting from the use of the website www.childhelplineinternational.org , or any information thereon, including damages without limitation to your data, equipment or liable programs.
Governing Law and Jurisdiction: These terms and conditions shall be governed by the laws of the Netherlands, without regard to its conflict of laws principles. You agree and hereby submit to the exclusive personal jurisdiction and venue of the Courts in the Netherlands for the resolution of any disputes arising from these terms and conditions.
Updated: 24 January 2022
Who we are: We are Child Helpline International, a nonprofit based in The Netherlands. Our website address is: www.childhelplineintrenational.org
Comments: When visitors are able to leave comments on the Child Helpline International site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. This does not apply for the eLearning platform, as it is a separate login page.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Sharing your data: If you request a password reset, your IP address will be included in the reset email.
How long we retain you data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your rights over your data: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where does your data go: Visitor comments may be checked through an automated spam detection service.
Updated: 24 January 2022
Our complaints procedure:
Child Helpline International in Amsterdam is committed to the network and working in partnership with stakeholders, affiliates and partners. As a network organisation, we recognise however, that we sometimes get things wrong or make mistakes. Or it may be that something did not go as you expected and you want to let us know. To deal with this we have developed a complaints procedure.
We do not look on complaints as unwanted. In fact, they may help us to see where our services or procedures might be improved. So do let us know where you feel we have made a mistake or done something which you found unsatisfactory or unacceptable. Even if you do not think your particular concern amounts to a ‘complaint’ we would still like to know about it. We will always treat your complaints with confidentiality.
Step 1: Contacting us. The first step is to talk to a member of Child Helpline International’s staff or your regional representative. This can be done informally, either directly or by telephone or by email. Usually, the best staff member to talk to is the person who dealt with the concerned matter. They will be in the best position to help you quickly and to address your concerns. If the individual is unavailable, or you would prefer to approach someone else, then ask for their relevant line manager. You can find a list of all of staff members at this link. You may prefer to contact your regional representative. If this is the case, they will follow-up directly with the Executive Director. We will try to resolve the problem as quickly as possible. If more information is needed, we will record your concern and arrange the best way of getting back to you. This will normally be within five working days. If it should be longer than five working days, we will notify you in advance and make other arrangements.
Step 2: Taking your complaint further. Making a formal complaint. If you are still unhappy, the next step is to send your written complaint to the Executive Director of Child Helpline International;
- Please send a letter or email to the Executive Director setting out the details, explaining what you think went wrong and what you feel would put things right.
- If you are not happy about writing a letter, ask a member of staff to summarize your complaint. You should review the final summary for approval, and retain a copy for your records. The written summary will be given to the Executive Director.Once the Executive Director receives a written complaint, she will arrange for a full investigation.
- Your complaint will be acknowledged in writing within five working days of receiving it and the letter will say when you can expect a full response. This should normally be within three weeks unless the matter is very complicated, such as where other organisations need to be contacted. Where this is the case, we will still let you know what action is being taken and tell you when we expect to provide you with a full response.
Step 3: The next stage. If you are not satisfied with the Executive Director’s investigation you can take your complaint to the Child Helpline International’s Supervisory Board. Child Helpline International is a registered non-profit organization in the Netherlands and is governed by a Supervisory Board, which includes a Chair, a Treasurer, a Secretary and five Regional Representatives. All materials relating to your complaint and to the Executive Director’s investigation will be sent to the Chair of the Board (contact details will be provided for you). He or she will let you know within 10 working days that they have received your complaint and tell you when to expect a full response from them. If you have any queries about our complaints procedure, please feel free to contact us at any time!