Child helplines are heavily involved in the prevention, promotion and protection of children’s mental health, through direct counselling, referrals, online campaigns, workshops in schools and collaboration with key stakeholders within the national child rights system.

While child helplines are crucial in addressing mental health needs, stronger integration into national and European policies and practices is necessary to ensure they can continue promoting and protecting the wellbeing of children and young people.

Our key recommendations are:

Increase Funding and Resources for Child Helplines
Provide enhanced financial support to sustain 24/7 operations and meet the growing demand, especially in schools and rural areas.

Improve Access and Reduce Waiting Times
Implement systemic reforms to make mental health services more accessible and reduce waiting lists, with the introduction of dedicated psychiatric hotlines.

Expand Mental Health Education and Awareness
Strengthen societal awareness campaigns and mental health education for children, parents, educators and communities, to reduce stigma and promote early intervention.

Establish National Mental Health Action Plans
Create clear national frameworks that recognize child helplines as essential services and ensure adequate legal and financial support for mental health initiatives.

Enhance Support for Vulnerable Groups
Provide specialized services for children from vulnerable groups, including refugees and LGBTQ+ youth, to address their unique mental health needs.

Promote Collaboration Among Stakeholders
Foster better communication and coordination between child helplines, schools, government bodies and other relevant stakeholders, to ensure holistic and timely support for children and young people.