Building Stronger Child Helpline Responses to Online Harms
Reflections from a Voice Up Africa Training in Namibia
From 4–5 November 2025, we had the privilege of co-facilitating an in-person training in Windhoek, Namibia, under the Voice Up Africa project, focused on online harms and how child helplines can respond effectively. As Childline South Africa’s Online Counselling Manager for the past 13 years, this topic is deeply personal to me. The digital world […]
Advancing Collective Learning Across Our Global Network of Child Helplines
In 2025, our network continued its collective commitment to expand the reach and strengthen the capacity and quality of child helplines through a series of focused Learning Sessions. Guided by the priority topics identified through member input, our 2025 Learning Agenda provided a clear framework for shared reflection and knowledge exchange. Across eight virtual sessions, […]
Launching Our First Training of Trainers on Technology-Facilitated Child Sexual Exploitation and Abuse in Namibia
Last week marked an important milestone with the launch of our first Training of Trainers on Technology-Facilitated Child Sexual Exploitation and Abuse (TFCSEA) in Windhoek, Namibia. It represents more than a year of collaborative development between CHI and seven African child helplines, made possible through the Voice Up Africa project with the generous support of Safe […]
Understanding and Responding to Frequent Use
This guest blog comes from our Danish member Børns Vilkår, which operates the child helpline BørneTelefonen. The blog builds on insights first shared during a recent webinar organized by Child Helpline International: Supporting Frequent Callers: Lessons Learned from Børns Vilkår. At BørneTelefonen in Denmark, we’ve long been familiar with the phenomenon of frequent use, a […]
Looking Back: Supporting Families Affected by Imprisonment
For this latest installment of our regular “Looking Back” series – where we revisit recent webinars for our child helpline members – our Learning Manager Laura Holliday has invited one of our expert speakers to contribute a guest blog for our website: Caitlin Martin, the Support & Information Services Worker for Families Outside. On 15 […]
Looking Back: Protecting Children from Exploitation During the War in Ukraine
Multidisciplinary Workshops Supported by KIND
Back in October, I had the privilege of bringing together and taking part in two multidisciplinary workshops for select members of our network who are providing child helpline services to children and young people affected by the war in Ukraine. Funded by Kids in Need of Defense (KIND), the workshops were led by expert speakers […]
Looking Back: Children in Crisis – Self-Harm and Suicide Response and Prevention
Back in October, Child Helpline International teamed up with Missing Children Europe to coordinate a two-part interactive training for child helpline and hotline members of both our networks on the topic of responding to suicide and self-harm. The training was led by expert speakers: Koen Sevenants –Mental Health and Psychosocial Support Lead for Children And […]
Looking Back: Securing Sustainable Support
A Presentation and Q&A on Sustainable Fundraising for Child Helplines
Back in September, I had the privilege of coordinating two workshops titled “Securing Sustainable Support: A Presentation and Q&A on Sustainable Fundraising for Child Helplines” for our network of child helplines. The training was led by expert speakers Jana Ledvinová, Director, consultant and lecturer, and Jan Kroupa, Founder, lecturer and consultant from the Czech Fundraising […]
Looking Back: Accessibility in Low Access Areas
On Thursday 19 September I had the honour of coordinating an interactive workshop for our network of child helplines. Designed to support our members, the training focused on fostering the exchange of skills and knowledge to improve accessibility in area with limited access, particularly in communities with restricted technological resources. Hosted online, the “Accessibility in […]
Looking Back: Psychological First Aid
In June I had the privilege of coordinating a three-part training series – “Psychological First Aid” – for our network of child helplines. The training was led by expert speaker Koen Sevenants. Aimed at serving the needs of our child helpline members, these trainings aimed to equip child helpline staff with essential skills and knowledge […]