The need to protect children in digital spaces has never been more urgent. The internet offers incredible opportunities for learning, connection and self-expression … but it also exposes children to risks such as cyberbullying, online exploitation and harmful content. Safer Internet Day is a timely occasion to take a closer look at the hugely important and impactful role child helplines play in online safety.
Child helplines are a frontline defence in the fight for online safety. They provide a trusted, accessible space for children and young people who are facing online harm, offering them crucial guidance, crisis intervention and referrals to specialized services. By equipping child helplines with digital tools and training, we can ensure they remain responsive to emerging online threats and the evolving digital landscape.
Beyond the individual support provided to children and young people, child helplines also contribute to policy discussions by gathering data on online risks children face. This information helps inform legislative and regulatory frameworks, ensuring that child protection remains a priority in digital governance.
The recent UN Internet Governance Forum (IGF) in Riyadh provided a critical platform to discuss multisectoral action and innovation for child safety in digital environments. During the IGF 2024, I had the opportunity to contribute to discussions in Town Hall session 29 on strengthening child helplines and ensuring their alignment with evolving internet governance strategies.
Key takeaways included:
As we commemorate Safer Internet Day, it is essential to recognize the role of child helplines in protecting children and young people online. Governments, tech companies and individuals must work together to support these child helplines, ensuring they are equipped with the necessary resources, training and technology to safeguard children in digital spaces.
By fostering collaboration, investing in digital safety initiatives and amplifying the voices of children, we can create an internet that is not only accessible but also secure for every young user.
Let’s take action today to build a safer digital world for the generations to come. Get in touch with us if you are working in country without a national toll-free child helpline and we can explore the possibilities for starting up services together!
Helen Mason
Director of Partnerships & Operations
