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Ukraine Crisis Response: Communications and Advocacy Officer

Child helplines are currently responding to the needs of children and young people in Ukraine and the countries bordering Ukraine. The humanitarian crisis has meant that these services are having to quickly adapt and develop new strategies and partnerships to respond to the crisis.

About our Ukraine Crisis Response project

The project focuses on: 

  • Improving and maintaining the capacity of child helplines to ensure quality services to children and young people in need of care and protection with particular focus on children affected by the Ukrainian conflict.  
  • Raising public awareness of the situation and the availability of child helpline services, with particular focus on Ukrainian children and their parents.  
  • Ensuring the inclusion and amplification of children’s voices and generating evidence to influence policymaking through reliable national and regional data collection, analysis and sharing. 

About the Communications and Advocacy Officer's role

As Communications and Advocacy Officer you will support and co-ordinate Child Helpline International’s activities to support child helplines affected by the Russian invasion of Ukraine. 

The tasks involve, among others, developing a communications and advocacy strategy and work plan, setting up awareness-raising campaigns around the harmonised 116111 number in Europe, and providing specific communications and advocacy support on a national level to child helplines as required.  

The main tasks and responsibilities are: 

  • Implementing the communications and advocacy strategy for the project 
  • Setting up awareness-raising campaigns around the harmonised 116111 number in Europe 
  • Providing specific communications and advocacy support to national child helplines if they request it 
  • Collecting and promoting good practices from and between members 
  • Supporting child helplines in developing and implementing national advocacy campaigns 
  • Working together with key stakeholders in developing key regional advocacy messages  
  • Supporting in content and lay out of reporting to stakeholders 
  • Undertaking general communication tasks as required 
  • Creating and maintaining comprehensive project documentation, plans and reports related to communications and advocacy 

Expertise and Requirements

  • Relevant Master’s Degree in communications, advocacy and awareness-raising or related disciplines  
  • 3-5 years of relevant work experience preferably in the field of child rights promotion  
  • Specific knowledge of public awareness-raising and targeted advocacy activities 
  • Ability to develop communication materials, offline and online   
  • Ability to handle multiple deadlines under pressure   
  • Creative, empathetic, quality-oriented, flexible, and proactive personality  
  • Demonstrable written and verbal communication skills  
  • Experience and knowledge of communications platforms, including CMS (WordPress, Elementor) and social media channels 
  • Ability to work independently and handle multiple deadlines under pressure 
  • Experience/knowledge of child helplines will be considered an asset 
  • Fluency in English; Ukrainian and Russian languages would be an asset

Essential Information

  • To start as of July/August 2022.    
  • 2.5 days a week.   
  • Salary indication: €2,100.00 gross per month, inclusive of all taxes


Please send your CV, together with a Letter of Motivation explaining why you’re ideal for this post, to Kasia Smolinska.

The closing date for applications is 8 July 2022.