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Ukrainian Crisis Resource Centre

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Child Helpline International is committed to supporting the world’s children. During these difficult times, children have called upon our member child helplines to voice their concern, fear and empathy for all those with connections to Ukraine. As they try to grasp the adult situation unfolding around them, they are asking how the war will affect them, what they can do, what is to come in the future.

We hope that the information in this resource hub is relevant for child helplines and can help to calm the questions your counsellors are receiving from callers. Use the “Translate” dropdown at the top of the page to read in your preferred language.

RESOURCE TITLE (LANGUAGE)

FURTHER INFORMATION

Google Chrome + Translate (Many Languages Available)

Useful if a resource is only offered in one language.

MHPSS.net Resource Directory (Various Languages Available)

The Mental Health & Psychosocial Support Network shares a searchable variety of constantly updated resources.

MHPSS Working Group (English and Ukrainian)

See an updated map of mental health service providers, and subscribe to the newsletter.

Reliefweb (English)

Daily updates from different organisations.

How to talk to your children about conflict and war (English)

Unicef shares 8 tips to support and comfort children.

IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings (English)

Checklist reflecting the insights of practitioners from different geographical regions, disciplines and sectors.

Emergency in Ukraine (English)

WHO overview including event highlights, a situation update, and actions to date.

War and Peace (Polish)

A global education packet from Polska Akcja Humanitarna.

Important information for persons fleeing Ukraine (EnglishUkrainian)

The Commissioner for Fundamental Rights provides information for Ukrainians entering Hungary.

For those in need of help in Hungary (EnglishUkrainianHungarian)

On this site, you can find information on available help in Hungary.

Together we help more (EnglishUkrainianRomanian)

On this site, you can find information on available help in Romania.

Ministry of Interior of the Czech Republic (Ukrainian)

On this site, you can find information on available help in the Czech Republic.

Information for Ukrainians entering Slovak Republic (EnglishUkrainianSlovak)

On this site, you can find information on available help in the Slovak Republic.

Bulgarian Unified Information Portal (EnglishUkrainianBulgarian)

Bulgaria’s official source of information on measures and actions related to the crisis in Ukraine.

From Ukraine to Slovakia (EnglishUkrainianSlovak)

Information for people coming from Ukraine to Solvakia.

Daoi Source information (Russian)

Platform with all the necessary information for Ukrainian refugees in the Republic of Moldova.

Information for people fleeing the war in Ukraine (EnglishUkrainian, Russian)

The European Commission’s key information about refugee rights when crossing the border into an EU country.

Ukraine Parenting Support – Google Drive (English, Ukrainian and Russian)

Tools for Parenting in a Crisis and Conflict Situation (PDFs and PNGs)

Worrying about Russia and Ukraine (English)

Childline UK shares 4 tips for talking about the news.

Child Protection Response in Ukraine and Neighbouring Countries (Various)

Access kits and a dropbox folder with Child Protection resources, primarily in Ukrainian and Russian.

Operational Data Portal (English)

The ODP provides information and data sharing to facilitate the coordination of refugee emergencies.

Hotline Numbers and Support Contacts (English)

The IOM has set up information and support hotlines for persons fleeing Ukraine in different countries.

CPHA Frontliner Getting Started Learning Package (Various)

This package, produced by the Alliance for Child Protection in Humanitarian Action, has been designed to rapidly onboard frontline workers in the wake of new emergencies and crises.

Minimum Standards for Child Protection in Humanitarian Action (Ukrainian)

Produced by the Alliance for Child Protection in Humanitarian Action.

116 111 Europe

The 116 111 number provides child helplines with a pan-European identity so that European citizens can be assured that calling the number will give them access to the same type of service in different Member States. This number is currently operational in 23 out of 27 Member States, and additionally in seven other European states.

 

eLearning Platform

Child Helpline International members can login to our eLearning platform to access valuable courses on children in migration, how to support and respond to forcibly displaced children, and much more. This platform is accessible in English, and some modules are also available in Spanish, French or Arabic.

 

Missing Children Europe

Children are already bearing the consequences of the war. The war is putting thousands more children at risk of violence, trafficking, sexual abuse and exploitation, and going missing. They are at risk of getting separated from their families and exposed to considerable harm.

If you are a child alone looking for help, click here.

A web page dedicated to missing Ukrainian children can be found here. This page provides information on how to report a missing Ukrainian child across Europe, posters of Ukrainian children currently reported missing, as well as resources to support missing children and their families fleeing Ukraine.