Site icon Child Helpline International


Our Vision

A world where the voices of children and young people are heard and taken into account, and their rights are realised and protected.

Our Mission

As a global network we share research/data, knowledge and experiences to enhance the quality of response to children and young people in need of protection, support and guidance and to advocate for their rights

Our Theory of Change

Central to our Theory of Change (ToC) is our commitment as an organization to ensure that the voices of children and young people are heard, to fulfil their rights and to protect them from violence and other harm.

Our long-term objectives are to ensure that children and young people have access to high-quality child helpline services, and that through data collection an evidence base is generated that can influence policymaking, legislation and resource allocations.

Child helplines play a crucial role in the child protection system. The primary components of child protection systems include not only child protection and response services and the non-formal supports offered by families and communities, but also laws and policies, human and financial resources, governance, a means of data collection and system monitoring.

The long-term outcomes that lie within our sphere of influence are that child rights policies and declarations are promoted and implemented and that child protection systems are strengthened and transformed. It is vitally important that child protection actors acknowledge the role of national child helplines in child protection systems and that, through targeted advocacy, the voices of children and young people are amplified nationally, regionally and globally.


The role that we have played since our foundation has been as a “broker” for our members. It can be further defined by five different roles, which we have designated “the 5Ls”. It begins with listening to the diversity of challenges and demands from the members (listening role), then connecting members with each other and with other stakeholders such as governments, telecom operators, ICT industries and regulators (linking role). When these connections are made, an exchange process is facilitated in relation to information, data, experiences and expertise. Customised trainings and new eLearning modules can be jointly developed (learning role). A role that has emerged more recently is related to defining core quality standards and promoting the support of experienced members for less-experienced members (leveraging role). Last but not least, together with our members we are positioning ourselves more and more as a key player in child protection system improvement and as an important advocate for the rights of children because of our unique setup, our collective way of working and our level of impact (leading role).

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