Here you can find an overview of the many projects that Child Helpline International has taken on over the years, with the support of our donors and partners.
Funded by: UNICEF UNICEF European and Central Asia Regional Office (ECARO).
Our Ukraine Crisis Response project focuses on supporting the work of our Ukrainian member, La Strada Ukraine, and the child helplines in Romania, Hungary, Poland, Slovakia, Moldova and Czechia, who are at the forefront of providing help and support to children displaced by the war in Ukraine.
- Hearing the Voices of Ukrainian Children and Young People: Child Helplines Responding to the Ukraine Crisis
Co-funded by: the European Commission Citizen, Equality, Rights and Values Programme (2021-2027).
This project focuses on our member child helplines in the European Union.
The activities being implemented include collection and analysis of child helpline data, thematic data publication, research and assessment of child helplines against Core Quality Standards for Child Helplines and various communications and advocacy activities.
Funded by: Meta (formerly Facebook).
Together with the Internet Watch Foundation (IWF), the International Centre for Missing and Exploited Children (ICMEC) and Meta, we are undertaking an awareness raising project in ten target countries in Africa, specifically: Algeria, Cameroon, Côte d'Ivoire, Guinea, Kenya, Madagascar, Mauritius, Nigeria, Senegal and South Africa.
- IWF works with Meta, ICMEC and Child Helpline International on a new campaign against Child Sexual Abuse in Africa
Funded by: Terre des Hommes & Børns Vilkår.
This 6-month project was based on the current needs for Ukrainian-speaking children and child helplines in Ukraine and neighbouring countries (Hungary, Poland, Romania and Slovakia).
Funded by: Ministry of Interior of the United Arab Emirates (UAE).
The objective of this project is to build the capacity of operators to triage calls, develop listening skills and resilience through enhanced supervision and training. An overall review and update of recruitment and screening procedures is to be developed in tandem, along with a face-face training induction, that will be piloted and used subsequently for new recruits.
The two main activities are as follows:
- Creation of an eLearning course and an in-person ToT for hotline operators and supervisors
- Review of screening procedures and updated supervision procedures based on good practices and established child safeguarding standards.
Funded by: the Oak Foundation.
Funded by: UNICEF Eastern and Southern Regional Office (ESARO).
This project targets 17 countries of the East and Southern Africa region that have an operational helpline out of the 21 UNICEF Eastern and Southern African countries, namely: Angola, Botswana, Burundi, Eswatini, Ethiopia, Kenya, Lesotho, Madagascar, Malawi, Mozambique, Namibia, South Africa, Somalia, Tanzania, Uganda, Zambia and Zimbabwe.
This project seeks to strengthen data collection and analysis of the contacts received by the child helplines operating in East and Southern Africa (ESA) Region, as well as facilitate the exchange of learning, knowledge and good practices – specifically on the topics of mental health and psychosocial support (MHPSS) among children and young people, and staff stress management.
Funded by: UNICEF HQ.
The Global Child Protection Area of Responsibility (CP AoR) and Child Helpline International partnered to engage a COVID-19 Field Support Coordinator who supported Child Helpline International in the COVID-19 response.
This project specifically focussed on the coordination of operational support in humanitarian settings and/or COVID-19 affected contexts.
Funded by: UK Government’s Conflict, Stability and Security Fund via the Internet Watch Foundation.
Together with Internet Watch Foundation’s (IWF) own project, we came together to support Sauti 116 and Childline Zambia with increased knowledge and tools to respond to online child sexual exploitation and abuse.
As part of this project, we developed an eLearning course focussing on the role of hotlines and reporting portals in tackling online child sexual exploitation and abuse, as well as developing custom flyers for the two child helplines to distribute among children and young people nationally.
Funded by: European Commission via Missing Children Europe.
The aim of the project is to change the way runaway children are perceived and to improve society’s understanding of why they run away. The project's lead is Missing children Europe and partners involved are the University of Liege (based in Belgium), Child Focus (based in Belgium), The Smile of the Child (based in Greece), Itaka (based in Poland), Child Helpline International (based in the Netherlands) and IAC Instituto de Apoio à Criança (based in Portugal).
Funded by: UNICEF Mali.
Provide technical support and guidance to the Government of Mali and UNICEF Mali, in collaboration with Plan International for the establishment of a national child helpline.
This project has been temporarily paused.
Funded by: UNICEF Honduras.
Provide technical support and guidance to the National Child Protection Agency DINAF (Dirección de Niñez, Adolescencia y Familia) and UNICEF Honduras with the strengthening of the national child helpline, Línea 110. This included support with the development of Standard Operating Procedures, awareness raising strategy as well as training and capacity building for Línea 110 staff.
Funded by: UNICEF Jamaica.
Provide technical support and guidance to the Office of the Children’s Advocate (OCA), the Private Sector Organisation of Jamaica (PSOJ) and UNICEF Jamaica with the establishment of a toll-free national child helpline. SafeSpot. This included support with the feasibility study, creation of a practical set of policies and procedures, as well as training and capacity building for SafeSpot staff.
Funded by: Tides Foundation and Twilio.org.
The VESAC project supported three child helplines in Burundi, Ethiopia and Malawi as they responded to increased contacts being made by children and young people during the Covid-19 pandemic.
- 2021 Counselling Skills for Child Helplines: Introduction
- 2021 Counselling Skills for Child Helplines: Good Practices During Emergency Situations
Data Publication and Technical Note:
Funded by: UNICEF Eastern and Southern Africa Regional Office (ESARO).
This project included the development of regional SOPs, trainings, peer exchanges, eLearnings on data management and advocacy, and thematic reporting.
Funded by: UNICEF El Salvador.
Funded by: UNICEF Panama.
Co-Funded by: European Commission – Rights, Equality and Citizenship Programme (2014-2020).
This project focussed on our member child helplines in the European Union.
Various activities were implemented, including data collection and analysis of child helpline data, thematic data publications, review and implementation of the Core Quality Standards for child helplines, youth participation activities and Communities of Practice and eLearning courses on inclusive practices with focus on LGBTQI+ children, children in migration and children with disabilities.
- 2019 Non-Discrimination, Social Norms and Accessibility (Introduction)
- 2019 Sexual Orientation, Gender Identity and Expression and Sexual Characteristics (SOGIESC)
- 2020 Children in Migration
- 2022 Deaf Children and Safeguarding - Introduction - Module 1: Introduction to deaf awareness, deaf culture and the impact of deafness
- 2022 Deaf Children and Safeguarding - Introduction - Module 2: Deaf awareness, communication methods and terminology
- 2022 Deaf Children and Safeguarding - Introduction - Module 3: Safeguarding deaf children
- 2022 Deaf Children and Child Helplines - Module 4: Child helpline support for deaf children.
- Voices of Children and Young People: European Union Child Helpline Data for 2020
- Voices of Children and Young People in the EU: Data for 2019
- Voices of Children & Young People in the EU – Data from 2018
- Voices of Children & Young People in the EU – Data from 2017
- Child Helplines and Inclusive Practice
Funded by: Global Partnership to End Violence Against Children.
In 2018, we partnered with the International Centre for Missing & Exploited Children (ICMEC) to support five target countries in implementing a collaborative approach to combat online child sexual exploitation and abuse (OCSEA) according to the Model National Response framework.
This project comprised of:
- Five child helpline trainings
- eLearning courses and handbooks for child helpline counsellors
- Five law enforcement trainings
- Five medical trainings
- Eight educators’ trainings
- A Technical Guidance Resource
Funded by: UNICEF Mexico.
A series of training courses to strengthen the capacities of child helpline counsellors in Mexico in active listening, psychological first aid, detecting of signs of violence and supporting parents and caregivers. All materials are in Spanish and available for members to access on the eLearning platform.
Funded by: UNICEF Bangladesh.
Providing technical support and guidance to the Department of Social Services and UNICEF Bangladesh with the strengthening of the Child Helpline 1098 in Bangladesh. This was done through assessment of the current operations, development of capacity building materials including training modules, Standard Operating Procedures (SOPs) and conducting of ‘training of trainers’.
Funded by: UK Government.
Child Helpline International and CEOP collaborated on the development of a Needs Assessment in order to analyse the conditions and requirements for the creation establishment of a child helpline in the Cayman Islands. The Needs Assessment considered the local context, the strengths and weaknesses regarding existing resources, needs and opinions of children and youth regarding this specific service. The main goals included evaluating existing resources (financial, legal, technical, institutional and geographical) and landscapes (child protection mechanisms, and existing [child] helplines and hotlines), engaging with stakeholders (including children) to identify the needs and expectations, and devise recommendations for the creation of a child helpline.
Funded by: UNICEF Benin.
This project involved supporting the Government in Benin to finalise the setting up of the child helpline.
Funded by: UNICEF Guatemala.
Funded by: UNICEF Eastern and Southern African Regional Office (ESARO).
Funded by: Telenor.
Funded by: UNICEF Argentina.
Funded by: UNHCR.