How can children stay safe online?
From cyberbullying to grooming, there is a myriad of troubling issues that children may encounter in their digital lives. Together with the GSMA and a range of members and partners, we have produced these Internet Safety Guides as an introduction for child helplines and counsellors on nine areas of child online protection. Do you want to know how […]
Voices of Children in Europe: 2015 Data
How can we ease the burden on refugee children? How can children stay safe online? We provide an up-to-date description of difficulties children and young people experience on a daily basis, from discrimination to grooming. Using the voices of young people themselves, we encourage policy-makers to recognise helplines as key actors in child protection systems. […]
Voices of Children: 2015 Global Data
In 2015, our network of child helplines listened to more than 20 million children worldwide. This is an incredible result that demonstrates the importance of child helplines for children and young people who have no one else to turn to. If you want to know more about the work of child helplines, check these global […]
GSMA – Child Helplines and Mobile Operators
This publication contains information, suggestions and case studies contributed by mobile operators and child helplines that have built up experience of working together over a number of years – in some cases relationships date back to the pre-mobile world of fixed telecoms, whilst in others, the helplines are relatively new and have worked with mobile […]
Media Collaboration Toolkit for Child Helplines
How can the media use child helplines to gain a full perspective on issues affecting children? How can helplines use the media to tell the story of their work? For this toolkit, five media partners, eleven child helplines and five youth representatives were consulted to create a guide on how this mutually beneficial relationship can […]
Understanding Young People’s Use of Technology
Speaking the language of technology gives greater credibility when dealing with internet safety concerns. While it can seem difficult to keep up with the ever-changing digital landscape, this document gives advice on how best to maintain an understanding of the pressures and motivations children feel online. Download
Child Helplines and Telecoms
A toolkit to assist your child helpline in advocating for a free of cost telephone number Organisations intending to achieve free of cost telephone numbers assigned to their child helpline services have to convincingly present their case to national governments, ministries and telecom providers. The objective of this toolkit is to share information, pointers and […]
Characterisation and Impact of Child Helplines in the Americas and Caribbean Region
Using five helplines in five countries as case studies, we show evidence of the importance of having community mechanisms to ensure that child helplines interact with families and local support networks. We also show the weaknesses of the Child Protection Systems, to varying degrees, in each country. Check inside to see how we plan to […]
The Importance of Child Helplines for Child Protection in Europe
What makes a child protection system? What roles do child helplines play in child protection systems? In this publication, we examine four European case studies (Croatia, Denmark, France, and Poland) to answer these questions and uncover many challenges as well. Continue reading to see our recommendations for child helplines in the European region, and for […]
The Role of Child Helplines in Emergencies
How can we best protect children in times of emergency? This practical guide is intended as a resource for our members. Its aim is to provide practical and useful tools to enhance preparedness for child helplines in times of emergency. The guide offers good practices on preparedness and development of a contingency plan and also […]