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Child Helpline Starter Kit

The Child Helpline Starter Kit is intended for professional use to establish a child helpline. The full Child Helpline Starter Kit is available in English, Spanish, French and Arabic. Please click on the buttons below to read and/or download. Child Helpline Starter Kit مجموعة أدوات بدء خط مساعدة الطفل Kit de démarrage de ligne d’assistance […]

Technical Guidance Resource on Online Child Sexual Exploitation and Abuse

Child Helpline International and ICMEC proudly launch their Technical Guidance Resource on Online Child Sexual Exploitation and Abuse, as part of their Advocate, Collaborate & Train to End Violence Against Children (ACT to EVAC) project. This Technical Guidance Resource is a compilation of key findings from Jordan, Kenya, Peru, the Philippines and Tanzania. “Technology empowers […]

Supporting and Responding to Forcibly Displaced Children

Children and young people crossing borders face dangerous and stark realities. Counsellors who are placed on the front lines of child helplines must learn and adapt to these situations. A new training module, developed by Child Helpline International in partnership with the UNHCR, aims to enhance child helpline counsellors’ knowledge and support for children on […]

Free Our Voices

In 2014 we launched the Free Our Voices campaign to ensure that no child would be left unheard. The data we collected from our network over the period 2004-2014 showed that one in two contacts to child helplines, all over the world, could not be answered because of a lack of resources. https://www.youtube.com/watch?v=WhXJxFqE6yA About our […]

How can children stay safe online?

From cyberbullying to grooming, there is a myriad of troubling issues that children may encounter in their digital lives. Together with the GSMA and a range of members and partners, we have produced these Internet Safety Guides as an introduction for child helplines and counsellors on nine areas of child online protection. Do you want to know how […]

GSMA – Child Helplines and Mobile Operators

This publication contains information, suggestions and case studies contributed by mobile operators and child helplines that have built up experience of working together over a number of years – in some cases relationships date back to the pre-mobile world of fixed telecoms, whilst in others, the helplines are relatively new and have worked with mobile […]

Media Collaboration Toolkit for Child Helplines

How can the media use child helplines to gain a full perspective on issues affecting children? How can helplines use the media to tell the story of their work? For this toolkit, five media partners, eleven child helplines and five youth representatives were consulted to create a guide on how this mutually beneficial relationship can […]

Understanding Young People’s Use of Technology

Speaking the language of technology gives greater credibility when dealing with internet safety concerns. While it can seem difficult to keep up with the ever-changing digital landscape, this document gives advice on how best to maintain an understanding of the pressures and motivations children feel online. Download

Child Helplines and Telecoms

A toolkit to assist your child helpline in advocating for a free of cost telephone number Organisations intending to achieve free of cost telephone numbers assigned to their child helpline services have to convincingly present their case to national governments, ministries and telecom providers. The objective of this toolkit is to share information, pointers and […]

The Role of Child Helplines in Emergencies 

How can we best protect children in times of emergency? This practical guide is intended as a resource for our members. Its aim is to provide practical and useful tools to enhance preparedness for child helplines in times of emergency. The guide offers good practices on preparedness and development of a contingency plan and also […]

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