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Child Helplines in Emergencies: Roles & Best Practices


This report examines the indispensable role of child helplines in emergencies and crises, with a specific focus on Russia’s War in Ukraine. It outlines the diverse range of services provided by helplines during such times, from ensuring that children’s basic needs are met and offering essential mental health support, to more indirect services such as advocacy and data collection.

This report has been updated on 4 July 2023 to correct the name of UNICEF Europe & Central Asia Regional Officer (previously stated as European & Central Asian Regional Office): see page 2.