Violence and Covid-19
An analysis of violence-related contacts with child helplines throughout the pandemic The Covid-19 pandemic has disrupted our lives all around the world, and put some of the most vulnerable among us – children and young people – at increased risk of experiencing violence. In our latest report, we have used data on the contacts received […]
The Role of Child Helplines in Protecting Children in Europe Against Sexual Exploitation & Abuse
Position Paper on Prevention, Detection and Victim Support of Child Sexual Exploitation and Abuse It needs to be easier for children and adults to report child sexual exploitation and abuse, and access to trauma-informed, child-friendly, high-quality support for victims must be improved. It also needs to be easier for law enforcement to detect, investigate and […]
Voices of Children & Young People Affected by the War in Ukraine
To influence policymaking through reliable evidence, we collected monthly data on the nature and volume of contacts received by child helplines in the region. This data allowed us to gain insights into the challenges faced by Ukrainian refugees and their families, as well as local children. In this report, we delve into the demographic characteristics […]
Voices of Children & Young People Around the World 2022
Global Child Helpline Data from 2022 Child helplines have a unique insight into the gap between policy and reality, making them a key actor in advocating for children’s rights. They support millions of children every year. They respond to issues ranging from serious children’s rights violations, to children who just want someone to chat to […]
Online Child Sexual Exploitation and Abuse (OCSEA) – Child Helplines’ Perspective
An escalating problem that is alarmingly underreported, and one of the most critical child protection issues of our time. Our latest report summarizes a survey of our members about the contacts they have received regarding Online Child Sexual Abuse and Exploitation (OCSEA). This research was done in collaboration with our partner, Tech Matters, with the aim […]
Supporting Children & Young People’s Mental Health in Europe
Mental health concerns are a major reason why children and young people contact child helplines in Europe. This report presents mental health-related contacts to 30 child helplines across Europe from 2019 to 2022. Child helplines are heavily involved in the prevention, promotion and protection of children’s mental health, through direct counselling, referrals, online campaigns, workshops […]
Children & Young People Affected by the War in Ukraine
Since the beginning of the war in Ukraine, more than 14 million Ukrainian refugees have crossed borders seeking safety. Child helplines across Europe have expanded their services to cater to the needs of these individuals, offering Ukrainian-speaking counselling services. Together with our child helpline members in Ukraine (La Strada), Poland (FDDS), Hungary (Kék Vonal), Slovakia […]
Child Helplines in Emergencies: Roles & Best Practices
This report examines the indispensable role of child helplines in emergencies and crises, with a specific focus on Russia’s War in Ukraine. It outlines the diverse range of services provided by helplines during such times, from ensuring that children’s basic needs are met and offering essential mental health support, to more indirect services such as […]
Abeba’s Story
Case Management at Child Helplines filling gaps in National Child Protection Systems The internet hosts millions of images of child sexual exploitation and abuse, re-victimizing children each time they are viewed and shared. Reporting online sexual exploitation and abuse is the first step towards removing these images, stopping the abuse and starting the healing process […]
Child Helpline Starter Kit (English)
The Child Helpline Starter Kit is intended for professional use to establish a child helpline. The full Child Helpline Starter Kit is available in English, Spanish, French and Arabic. Please click on the buttons below to read and/or download.